Privacy Policy Online

This Privacy Policy Online explains how we collect, use, and share your personal information when you visit or buy from iluarttherapy.com (referred to as the “Site”). We are committed to safeguarding your privacy and ensuring your data remains secure.

Personal Information We Collect

When you browse the Site, we automatically gather certain information about your device. This includes your browser type, IP address, time zone, and some cookies installed on your device. We also track the web pages or products you view, the referring websites or search terms, and your interactions with the Site. We call this "Device Information."

We collect Device Information through various technologies:

• Cookies: These are data files placed on your device. They often contain an anonymous unique identifier. For more on cookies and how to disable them, visit allaboutcookies.org.
• Log files: These files track actions on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.
• Web beacons, tags, and pixels: These electronic files record how you browse the Site.

When you make a purchase or attempt to do so, we collect additional information. This includes your name, billing and shipping addresses, payment details (including credit card numbers), email, and phone number. We call this “Order Information.”

In this Privacy Policy Online, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information primarily to fulfill your orders. This includes processing payments, arranging shipping, and sending invoices or confirmations.

Additionally, we use this information to communicate with you. We also screen orders for potential risk or fraud. When in line with your preferences, we provide product or service information and advertising.

Device Information helps us detect risk and fraud, particularly using your IP address. More broadly, we use it to improve and optimize our Site. This includes generating analytics on customer browsing and evaluating marketing success.

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use it as described above. For example, Shopify powers our online store. You can learn more about how Shopify uses your data at www.iluarttherapy.com/privacy.

We also use Google Analytics to understand how customers use the Site. Details on Google's data handling are available at Google’s Privacy Policy. You may opt-out of Google Analytics by visiting here.

We may share your information to comply with legal requests, protect our rights, or enforce our policies. Our third-party providers only collect information necessary for their services.

Some providers, such as payment processors, have their own privacy policies. We recommend reading those to understand how they handle your data.

Note that some providers may operate in jurisdictions different from yours or ours. If you proceed with transactions involving these providers, your data may be subject to their local laws.

Agents

We hire companies and individuals to perform tasks on our behalf. We share your data with them only to provide products or services to you. Unless stated otherwise, our agents cannot use your Personal Information beyond what is necessary for their work.

Security

We take reasonable precautions to protect your Personal Information from loss, misuse, unauthorized access, alteration, or destruction. This includes following industry best practices.

If you provide credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. Although no method of online transmission or storage is 100% secure, we comply with PCI-DSS requirements and implement accepted security standards.

Behavioural Advertising

We use your Personal Information to provide targeted advertising or marketing communications that may interest you. To learn how targeted advertising works, visit the Network Advertising Initiative’s page at understanding online advertising.

You can opt out of targeted advertising on:

• Facebook
• Google
• Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/

Do Not Track

We do not change our Site’s data collection or use practices in response to Do Not Track browser signals.

Age of Consent

By using this Site, you affirm you are at least the age of majority in your jurisdiction, or have given consent for minors who reside with you to use the Site.

Transfer of Data Abroad

If you access the Site from outside the country where our servers are located, your communication with us may result in cross-border data transfers. By using the Site, you consent to such transfers.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you. You may ask us to correct, update, or delete your data by contacting us.

Processing of your data is for fulfilling contracts or pursuing legitimate interests. Your data may be transferred outside Europe, including to Canada and the USA.

Data Retention

We retain your Order Information for our records after you place orders unless you request deletion.

Changes and Updates to Our Privacy Policy Online

We may update this Privacy Policy Online to reflect changes in our practices or for legal reasons. If the Site is acquired or merged with another company, your data may be transferred to the new owners.

Contact Us

For questions about our privacy practices or to make a complaint, please email us at info@iluarttherapy.com.

Privacy Policy Online for Ilu Art Therapy: How We Collect, Use, and Protect Your Personal Information Online