Refund policy
Return and Refund Policy
All Ilu Art Therapy artwork is made to order and prepared with care.
Damage or defect replacement
We offer a 7-day replacement for items that arrive damaged or defective.
To request a replacement:
- Contact us within 7 days of delivery.
- Include your order number and clear photographs of the artwork, packaging, and damage or defect.
- Keep the original packaging until your request has been reviewed.
Once we confirm that the item arrived damaged or has a defect, we’ll arrange a replacement.
Important information
This policy applies to damage or defects reported within 7 days of delivery. It does not create a general 30-day return period. Please choose your artwork, size, and format carefully before placing your order, as each piece is made to order.
Contact us
Email: info@iluarttherapy.com
Phone: +91 7000399434
Address:
Anukrati Graphics
102/C/S3, Scheme 78
Aranya Nagar, Nai Sadak, AB Road
Indore, Madhya Pradesh 452010
India