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Refunds and Returns Policy
Refunds and Returns Policy - Ilu Art Therapy
At Ilu Art Therapy, we want you to feel confident purchasing premium therapeutic wall art for your healing spaces. This policy outlines our refund and return process for all therapeutic art prints, framed canvases, and multi-piece collections.
Shop with confidence: Browse Our Complete Collection of Therapeutic Art
What is Ilu Art Therapy's refund policy?
All sales of therapeutic art prints and canvases are final. We do not offer exchanges or refunds on standard orders once your purchase is complete. This policy applies to all products in our collection, including prints, framed art, and multi-piece therapeutic wall art sets.
Exception: We provide full refunds for products that arrive damaged or defective. Customer satisfaction is our priority, and we stand behind the quality of every therapeutic art piece we ship.
What should I do if my therapeutic art arrives damaged?
If your therapeutic wall art arrives damaged or defective, please follow these steps:
- Report within 24 hours: Contact us immediately at info@iluarttherapy.com or call 07000399434
- Provide photo evidence: Send clear photos showing the damage to the packaging and artwork
- Keep all materials: Retain the original packaging, protective materials, and damaged item until your claim is resolved
- Await approval: Our team will review your claim within 1-2 business days
Important: Damage claims reported after 24 hours may not be eligible for refund or replacement.
How long does it take to receive my refund?
Once your refund is approved for damaged therapeutic art:
- Processing time: 4-7 business days for inspection and administrative processing
- Credit to account: 3-4 additional business days for funds to appear in your bank account
- Total timeframe: Approximately 7-11 business days from approval to credit
We will send you email confirmation at each stage of the refund process so you can track the status of your claim.
Can I return therapeutic art if I change my mind?
No. Due to the custom nature of our therapeutic wall art and the care taken in curation for healing spaces, we cannot accept returns for change of mind, incorrect size selection, or color preference changes.
Before ordering, please:
- Carefully review product dimensions, frame options, and color palettes
- Check our complete product catalog to ensure you select the right therapeutic art for your space
- Contact us at info@iluarttherapy.com if you need guidance on selecting art for therapy rooms or wellness spaces
What items are eligible for returns?
Only therapeutic art products that meet all of the following criteria are eligible for return and refund:
- Product arrived damaged or defective upon delivery
- Damage was reported within 24 hours of receipt
- Product remains unused, unaltered, and in original packaging
- Photo evidence of damage was provided to our customer service team
Custom orders, personalized therapeutic art, and B2B consultation services are non-refundable under all circumstances.
Does Ilu Art Therapy offer exchanges?
We do not offer direct exchanges. If you receive damaged therapeutic art, we will issue a full refund upon approval of your damage claim. You may then place a new order for a different piece from our therapeutic art collection.
For B2B clients with ongoing design partnerships, we can discuss replacement options on a case-by-case basis. Contact us at info@iluarttherapy.com to discuss your specific needs.
How should I prepare my therapeutic art for return?
If your damage claim is approved, our team will provide specific return instructions. Generally, you should:
- Keep the therapeutic art in its original packaging with all protective materials
- Do not attempt to repair, alter, or remove damaged components
- Retain all shipping labels, invoices, and documentation
- Wait for return authorization and shipping instructions from our team
Do not ship items back without prior approval. Unauthorized returns will not be accepted or refunded.
What if my therapeutic art is lost or damaged during shipping?
All therapeutic wall art is carefully packaged and insured during transit. If your order is lost or damaged by the carrier:
- Report the issue within 24 hours of expected delivery date
- We will file a claim with the shipping carrier on your behalf
- Once the claim is approved, we will issue a full refund or send a replacement
- Processing time: 7-14 business days depending on carrier investigation
How can I avoid issues with my therapeutic art order?
To ensure a smooth purchasing experience:
- Review product details carefully: Check dimensions, frame options, and color palettes before ordering
- Verify shipping address: Ensure your delivery address is accurate and complete
- Inspect upon delivery: Examine your therapeutic art immediately when it arrives
- Contact us with questions: Reach out to info@iluarttherapy.com before ordering if you need guidance
- Explore our collection: View all therapeutic art products to find the perfect pieces for your healing space
Who should I contact about refunds or returns?
For all refund and return inquiries regarding therapeutic wall art:
📧 Email: info@iluarttherapy.com
📞 Phone: 07000399434
🌐 Website: www.iluarttherapy.com
Our customer service team typically responds within 24 hours during business days. For urgent damage claims, please call us directly.
What is Ilu Art Therapy's commitment to quality?
We take pride in delivering museum-quality, trauma-informed therapeutic wall art designed specifically for healing spaces. Every piece undergoes quality inspection before shipping to ensure it meets our high standards for therapy rooms, clinics, wellness centers, and professional environments.
Our refund policy reflects our commitment to customer satisfaction while protecting the integrity of our carefully curated therapeutic art collection.
Ready to transform your healing space?
Explore our complete collection of therapeutic wall art designed with evidence-based color psychology and trauma-informed principles for therapy rooms, clinics, yoga studios, and wellness spaces.
For B2B inquiries, wholesale programs, or design consultation services, contact us at info@iluarttherapy.com.
This refund and returns policy applies to all therapeutic art purchases from Ilu Art Therapy. We reserve the right to update this policy to reflect changes in our services or legal requirements. Last updated: October 2025.